How to Move From Traditional to Automated Retail Management

May 19, 2015

Anyone who’s worked in retail can testify that it’s largely driven by people. Whether they’re on the floor, in a private office, or in the checkout line, all employees play a distinct role in the customer experience.

In such a people-centric industry, the idea of automation may seem mechanic, drab, or not responsive. How could a machine ever respond to a specific customer concern or make important real-time decisions?

But automation means something different in retail than in other industries. Read the full article here.

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