How to Move From Traditional to Automated Retail Management
Anyone who’s worked in retail can testify that it’s largely driven by people. Whether they’re on the floor, in a private office, or in the checkout line, all employees play a distinct role in the customer experience.
In such a people-centric industry, the idea of automation may seem mechanic, drab, or not responsive. How could a machine ever respond to a specific customer concern or make important real-time decisions?
But automation means something different in retail than in other industries. Read the full article here.